What is CSI?
Customer Satisfaction Index (CSI) is a proven way to gain insights into both customer loyalty and satisfaction. With CSI, you can measure how your brand has performed over time and how well you stand in relation to others in the industry. It is a great way to see what improvements you can make to get an edge on your competitors, or get a confirmation that what you are doing already works for your customers.
Using One Survey and Customer Satisfaction index, you are now able to take the temperature of your relationships with your customers via several channels. The answers given to the survey result in a CSI value, which you can use to compare your company with other companies in your business.
When you choose to send a responsive survey via several channels, you lower the barriers and make it easier for your customers to quickly answer questions concerning your business.