What is NPS?
NPS is based on an American method that has established itself strongly among business owners over the recent years. The advantage of the survey is that it is easy for the customer to provide feedback, as it is only based on one question fundamental question: How likely are you to recommend us to others?
When the question is sent via multiple channels at once, the barrier to communication becomes lower. An SMS, for an example, is less intrusive than a phone call, but more direct than an email. An NPS survey is an easy way to gather insights about how your business is doing in the market and how many customers are happy to recommend your company to others.
What is the Difference Between NPS and CSI?
The two survey methods, NPS and CSI, differ from each other in the way that NPS examines the customer's relationship to your brand, while CSI focuses on overall customer satisfaction. A high NPS value indicates that the customer is a so-called ambassador for your brand, someone who is happy to associate with you and recommend your services to others.
NPS and One Survey
One Survey gives you the full Net Promoter Score experience, with ready-to-go templates and a report system that calculates your NPS automatically. Just send out your surveys, sit back and watch the system work for you!